For urgent assistance outside of surgery hours, between 6.30pm and 8.00am on a weekday, at the weekend or any time during a bank holiday, please call NHS 111. If you telephone the Surgery, the answerphone message will also give you this number.
Calls to NHS 111 are free although mobile providers may charge. You may be given advice over the phone, asked to go to a primary care treatment centre or have a home visit by a Doctor. This is an emergency service so please use it with consideration.
North Petherton Surgery is a GP practice offering a family doctor service. We aim to provide our patients with all the benefits of modern healthcare whilst maintaining traditional GP values. The surgery is conveniently located on Mill Street in North Petherton. We have ample visitor car parking on site and the surgery is fully wheelchair accessible. Our website aims to give future and existing patients as much information as possible about our surgery and other health matters at the touch of a button. We hope you find this site a useful resource and will welcome any feedback to help us improve and develop it for our patients.
Our Mission Statement: Our aim is to provide the patients of North Petherton Surgery with appropriate and comprehensive healthcare services of the highest possible quality within available resources.
Our Vision: To provide excellent patient care for every patient and their family, recognising them as individuals but also part of the wider community around them.
- Commitment to quality care
- Respect & dignity
- Compassion and empathy
- Working together with and for our patients
- Learning and improving
- Everyone counts
Message from Lesley Mildren, practice manager at North Petherton Surgery 13/11/2020
I wanted to provide you with an update on the latest developments at our surgery.
Over the last few months we have seen a number of changes in staffing at the practice and as I am sure you can understand, it does take time to get the right people in place, which we have been working hard to do.
I’m pleased to let you know that we are at an advanced stage with recruiting a number of doctors including making an offer to a GP who we are looking to be the lead doctor at the practice and will be permanently at the surgery from January. We already have a long term locum GP working at the practice from Monday to Friday and will do so until the end of January, with another locum GP covering Thursdays until end of December.
In addition to this, we are also actively seeking to recruit a further permanent GP and will provide updates on the progress of this.
I hope this reassures you that we are here to care for you when you need us.
North Petherton Surgery
If you are a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions and in the future view your GP medical record and more.
If you already use online access at North Petherton Surgery you can continue to use it. You can now use the NHS App as well. For more information go to www.nhs.uk/nhsapp
We have made the decision to limit access to the surgery to patients by ensuring that they are assessed by a Clinician first. This is for the safety of all patients and our staff. All requests for face to face appointments with a GP will be assessed by telephone first.
However, if you do have a face to face appointment booked then please do not come to the surgery if you subsequently develop symptoms of a high temperature or a cough. Please phone and cancel the appointment in these circumstances.
Going forward we will be changing regular reviews to telephone consultations where possible including any appointments already booked over the next few weeks. We will also be exploring the use of video consultations and online consultations.
With regards to nurse appointments, at the moment we are continuing with childhood immunisations, dressings, smears, and monitoring of patients on high risk medications (e.g. warfarin and methotrexate). The nursing team will be looking at changing routine reviews for things like asthma, COPD, CHD and diabetes to phone call reviews. We will not be offering ear syringing procedures or Doppler’s for the time being.
With regards to repeat prescriptions, please do not order medications early as this will cause supply issues and may cause harm to other patients. We will not be able to accept any early requests.
Finally, we appreciate that this is a time of great anxiety for everyone, and ask that you are patient with all members of our team who are working under incredibly challenging conditions. The situation and associated guidance is changing rapidly so please bear with us.
Thank you for your support and understanding.
Use the NHS 111 online coronavirus service if:
• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website.