Prescription Line:01278 661428 Surgery:01278 662223

Surgery

General information regarding the surgery

Friends and Family Test

From1st December 2014 it is a contractual requirement that all GP practices implement the Friends and Family Test and share their results with NHS England. Please complete the feedback forms available at reception or online at www.iWantGreatCare.org

Named GP

New guidance instructs us to inform patients under 75 of their named GP. Patients are advised they are free to see any available GP of their choice within the practice, however should you need to know your named GP this information is available.

GP Earnings

All GP practices are required to declare the mean net earnings (eg Average pay) for GP's working to deliver NHS services to patients at each practice. This is required in the interests of the greater public accountability recognising GP pay is ultimately funded from tax paid by the public.

The average pay for GP's working in North Petherton Surgery in the last financial year was £41,540 before tax and national insurance. This is for 5 part-time GP's.

Complaints Procedure

At all times, we aim to provide the best service possible. There may be times when you feel this has not happened. A leaflet entitled “Complaints Procedure” is available in Reception for your information.

Zero Tolerance

We will not tolerate aggressive, violent or threatening behaviour at our Surgery. If you are violent, aggressive or threatening, we will contact the Police and you will no longer be able to use the services of this practice.

Practice Area and car parking facilities

Our practice area is within the areas stated: Adsborough, Broomfield, Burrowbridge, Enmore, Goathurst, West Lyng, West Monkton, Moorland, North Newton, North Petherton and the Wills Road area of Bridgwater. There are car parking facilities at the front of the surgery. There is a car park behind the Community Centre which can be reached from the main Taunton Road.

CHANGE OF NAME / ADDRESS

Please inform us promptly of any name change or new address, including postcode and telephone number. If you move out of our area you would normally be asked to change to another surgery.

Patient Access

To order repeat prescriptions, book appointments or change your contact details

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