CORONAVIRUS: Stay Alert to Stay Safe. If you have a high temperature, new continuous cough or have lost or noticed a change to your smell & taste - stay at home! Introducing our NEW eConsult service… Click here https://florey.accurx.com/p/L85056 to answer some simple questions to help us answer you quicker! Practice staff have been working tirelessly since Christmas, without a break, to organise and support the Covid Vaccination Programme. This is in addition to operating a full Covid secure general practice and treating patients affected by Covid. We ask our patients to support this effort by doing your part in the following ways: You will receive a text message from us (can someone take a screenshot and share please) inviting you for your second vaccination. If you ignore this it prevents others from taking the space. Please DO the following: • Prioritise this appointment by postponing other arrangements • Respond to us as soon as possible (within 8 hours) • Accept the appointment and attend it. If you do not that dose may be wasted, whereas others can have it • If you have an appointment in a mass vaccination centre planned then please DECLINE our invitation so it can be reissued. • If you struggle with a link then please ASK a friend or relative and if that is not possible then call our reception team. • Please remember that if you are under 50 and awaiting your first vaccination or had your first vaccination at Taunton Racecourse or Shepton Mallet please DO NOT call us. Please contact the national booking system online or by calling 119 Failure to do this adds a huge administration burden to us as we will need to try and reach you by telephone. This is not always possible and you may need to arrange the second vaccine yourself. Currently the nearest centre with vaccine available is Exeter. Thank you for your support

Patient Information

New Patient Registration

To become a new patient at North Petherton Surgery, please download the three forms below, then complete, sign and return to us at the surgery via reception.

Download: Registration Form

Download: New Patient Questionnaire

Download: Summary of Care Records

New patient checks are no longer necessary although if you are on medication, you will be invited for a review with the doctor or nurse.

Non-NHS Examinations

Medical examinations for special purposes, e.g elderly drivers, pre-employment, fitness to undertake sports, fitness to travel etc. are undertaken during surgery times. A fee will be payable. A longer that usual appointment may be required. Please ask the receptionist.

Carers

Please let us know if you are a Carer or have a Carer so we can add this to your records. We are able to signpost you to other agencies that may be able to offer help and advice. There is a wealth of information on the NHS website about carers and caring.

Age UK Somerset offers a free and confidential information and advice service for older people, their families and carers https://www.ageuk.org.uk/somerset

Somerset Carers Service can help link to you groups & events in your area, to find facts and information that will help the person you are caring for with their particular needs https://somersetcarers.org

Urine Samples

If you have any symptoms or are concerned, please contact the surgery and a clinician will contact you to discuss this and request a sample if necessary. Please do not bring urine samples to the surgery for testing unless this has been requested by a clinician.

Minor Surgery

Minor surgery (the removal of cysts, warts, etc) will be offered as appropriate by individual doctors following consultations made during normal surgery hours.

Clinics Available

The practice nurses provide clinics for: Diabetes, asthma, COPD, Spirometry, dopplers, INR monitoring, weight management, ear syringing and dressings, as well as travel vaccines.

Home Visits

Requests for home visits should normally be made before 10.30a.m. For EMERGENCIES telephone the surgery at any time and make it clear that you need an URGENT visit. When requesting urgent home visits, you will usually be asked to speak to the duty doctor, allowing you to discuss the problem in more detail. Please remember that emergencies occur through-out the day and it is necessary, on occasions, for the doctor you are seeing to leave the surgery to deal with them. You will be informed by the receptionists if this happens and offered the choice of awaiting the doctor’s return or making another appointment

Telephone Consultations

The Duty Doctor and Practice Nurses will be pleased to offer advice over the telephone before and after morning surgery or before and after afternoon surgery.

Results of Tests

Our staff are happy to look up the results of any test for you. We would be grateful if you would allow a week for the test results to be returned from the laboratory. To ensure confidentiality, we will ask for some form of identification. Test results will normally only be given to the patient and not anyone else. Although, in many instances, you will be contacted if the doctor needs to discuss the result with you, it is sensible to confirm the normality of the result yourself.

Disabled Access

No difficulties should be encountered by disabled patients in using the main surgery premises, as there is easy access and assistance is always available if required. The patient’s toilet is specially adapted for use by the disabled.