CORONAVIRUS: Stay Alert to Stay Safe. If you have a high temperature, new continuous cough or have lost or noticed a change to your smell & taste - stay at home! Introducing our NEW eConsult service… Click here https://florey.accurx.com/p/L85056 to answer some simple questions to help us answer you quicker! Practice staff have been working tirelessly since Christmas, without a break, to organise and support the Covid Vaccination Programme. This is in addition to operating a full Covid secure general practice and treating patients affected by Covid. We ask our patients to support this effort by doing your part in the following ways: You will receive a text message from us (can someone take a screenshot and share please) inviting you for your second vaccination. If you ignore this it prevents others from taking the space. Please DO the following: • Prioritise this appointment by postponing other arrangements • Respond to us as soon as possible (within 8 hours) • Accept the appointment and attend it. If you do not that dose may be wasted, whereas others can have it • If you have an appointment in a mass vaccination centre planned then please DECLINE our invitation so it can be reissued. • If you struggle with a link then please ASK a friend or relative and if that is not possible then call our reception team. • Please remember that if you are under 50 and awaiting your first vaccination or had your first vaccination at Taunton Racecourse or Shepton Mallet please DO NOT call us. Please contact the national booking system online or by calling 119 Failure to do this adds a huge administration burden to us as we will need to try and reach you by telephone. This is not always possible and you may need to arrange the second vaccine yourself. Currently the nearest centre with vaccine available is Exeter. Thank you for your support

Our Surgery

Friends & Family Test

From1st December 2014 it is a contractual requirement that all GP practices implement the Friends and Family Test and share their results with NHS England. Please complete the feedback forms available at reception or online at www.iWantGreatCare.org.

Named GP

New guidance instructs us to inform patients under 75 of their named GP. Patients are advised they are free to see any available GP of their choice within the practice, however should you need to know your named GP this information is available.

GP Earnings

All GP practices are required to declare the mean net earnings (eg. Average pay) for GPs
working to deliver NHS services to patients at each practice.  This is required in the interests of
the greater public accountability recognising GP pay is ultimately funded from tax paid by the
public.              
The average pay for GPs working at North Petherton Surgery in the last financial year was £55,975 before tax and national insurance.  This is for 5 part time GPs and 1 locum GPs (who worked in the practice for more than six months).

 

Complaints Procedure

At all times, we aim to provide the best service possible. There may be times when you feel this has not happened. A leaflet entitled “Complaints Procedure” is available in Reception for your information.

Complaints

We hope that you receive the service you need for your care.  If not, most problems can be sorted out quickly and easily, often at the time that they arise with the person concerned and this should be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint for investigation, you should do so preferably in writing as soon as possible after the event and ideally within a few days as this helps us to establish what happened more easily.  It is helpful if you can explain what happened, why you are dissatisfied and what outcome you are seeking.

You can complain about your own care but due to confidentiality, you are unable to complain about someone else’s treatment without their written authority.

We will investigate the complaint and provide our response to the issues raised usually within 10 working days.  When looking into a complaint we will attempt to see what happened and why, to see if there is something we can learn from.

Our response will include details of our investigation and outcome, and also your right to escalate the matter further if you remain dissatisfied with our response.

Compliments

Likewise, if you wished to express a compliment for the service received this is very much appreciated.  The practice team work exceptionally hard, much of which is behind the scenes, so a thank you means a lot to us.

 

 

 

 

 

Zero Tolerance

We will not tolerate aggressive, violent or threatening behaviour at our Surgery. If you are violent, aggressive or threatening, we will contact the Police and you will no longer be able to use the services of this practice.

Practice Area & Parking Facilities

Our practice area is within the areas stated: Adsborough, Broomfield, Burrowbridge, Enmore, Goathurst, West Lyng, West Monkton, Moorland, North Newton, North Petherton and the Wills Road area of Bridgwater. There are car parking facilities at the front of the surgery. There is a car park behind the Community Centre which can be reached from the main Taunton Road.

Change of Name / Address

Please inform us promptly of any name change or new address, including postcode and telephone number. If you move out of our area you would normally be asked to change to another surgery.