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Friends and Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

The main question asks if you would recommend the services you have used and offers a range of responses.

This kind of feedback is vital in transforming NHS services and supporting patient choice.

Please could you take a moment to complete 2 questions for North Petherton Surgery Friends & Family Test below.

    Overall, how was your experience of our service?

    If you have anything to discuss with regards our customer service, please leave us your name and address below and we will be in touch as soon as possible:

    We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

    Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

    The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

    All submissions are collated and sent to NHS England.