The law determines how organisations can use the personal information they collect. This is underpinned by the Common Law Duty of Confidentiality together with legislation we must comply with including:
We are required by the General Data Protection Regulations to provide you with the following information:
North Petherton Surgery
These details are currently being confirmed for the new regulations. For now, please contact the Practice Manager.
In the National Health Service we aim to provide you with the highest quality of health care. To do this we must keep records about you which contain information recorded by health workers who have been involved in your care.
The reason we share your information is solely for the purpose of your direct care. There are currently two ways that this can be processed.
A Summary Care Record will, in its basic form, contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had.
Giving healthcare staff access to this information can prevent mistakes being made when caring for you in an emergency or when your GP practice is closed. Your Summary Care Record will also include data to uniquely identify you correctly.
You can also ask your practice to include additional information such as current conditions on your SCR. It is very straight forward to add but we can only do this with your express permission.
Sometimes it is helpful for us to be able to share information about your health and care requirements with other health organisations that are responsible for your health care. Work has been ongoing to improve the way that medical records are made available to treating clinicians nationally. As a result of this work we are now able to share clinical information between health professionals including other GP practice, child health services, community health services, hospitals, out of hours, palliative care and similar.
Sharing of information in this way is designed to ensure that the healthcare professional looking after you has the most relevant information to enable them to provide you with the most appropriate care. The type of information shared includes a summary of current problems, current medication, allergies, recent tests, diagnosis, procedures, investigations, risks and warnings – all information is currently held in your GP system record (unless marked as private). Whenever a clinician from another healthcare organisation wishes to view your record they should seek your permission before doing so: if you say “no” they will not be able to see any information. We have automatically set up the sharing facility to allow your information to be shared. However, if you do not wish us to share your information in this way please let us know and we will ensure that your information is not shared. Sharing information helps clinicians to make decisions based upon wider knowledge of you and also helps to reduce the number of times you or your family members are asked the same question. In short, it assists clinicians to provide more “joined up care”.
An audit log is maintained showing who has accessed your record, and when, and you are entitled to request a copy of that log
The NHS may not be the only government service to provide you with the care you need. It may be necessary for us to provide information to other agencies directly involved in your care. Under these circumstances we will seek your consent before information is shared.
We may request your specific consent to use personal information in research projects or other non-medical aspects of treatment. If you do not wish your information/medical records to be accessed for such a purpose, please inform a member of staff.
You can ask for any information and/or consultation to be marked as private. This means that viewing this particular information and/or consultation is restricted to staff (clinical and non-clinical) in the practice, but allows the rest of the record to be viewed by whoever is treating you. It is your responsibility to tell us if there is any information that you wish to be marked as private.
Yes, you can always change your mind and amend who you give consent to see your records. For instance, you can decline to share your records out from the surgery, but if you build up a relationship with the physiotherapist who was treating you and they ask you if they could look at an x-ray report, you could give your consent at that point for them to view your records. You will be referred back to us to change your preference, so the physio treating you should – with your permission – be able to see your records by the time of your next appointment.
In the event of a medical emergency, for instance if you were taken unconscious to A+E, and the clinician treating you feels it is important to be able to see your medical records, he will be able to override any consents set. However, the doctor has to give a written reason for doing so. Where this happens an audit is undertaken by the local Caldicott Guardian (the person with overall responsibility for Data Protection compliance).
If you would prefer not to have your record shared in any of these ways, please let us know.
The Data Protection Act 1998 (Replaced by the Data Protection Act 2018 in May 2018) gives every living person, or an authorised representative, the right to apply for access to their health records. You have a right to ask for a copy of records held about you. We are required to respond within 28 calendar days. However we will do our best to complete your request in a shorter timescale. There is a charge for this service (until May 25th 2018).
You will be required to send a written request to the practice and to give adequate information (for example, full name, address, date of birth, NHS number) and you will be required to provide ID before any information is released to you.
If you think anything in factually inaccurate or incorrect, please let us know.
Not unless you give your written consent for this to happen.
On a daily basis, we get requests from insurance companies to either have copies of medical records or excerpts from patients’ medical records. This requires your signed consent as it has not been requested to treat / care for you.
Occasionally, we are asked for information from the records for legal reasons; again, this has to be done with your written consent, or in very exceptional cases, by court order.
The data will be retained in line with the law and national guidance. Further information can be found by using the following link:
You have the right to complain to the Information Commissioners Office, you can use the following link:
Screening, physical examination and vaccination services are monitored to ensure that every child has access to all relevant health-promoting initiatives. In support of this the CHIS maintains a record of all children from birth up to the age of 19 and receives data from General Practice, maternity departments, health visitor providers, screening providers and School age vaccination providers.
We will keep information about all children to ensure we deliver a safe and quality service. The service is maintained by Health Intelligence Ltd an NHS Business Partner contracted by the NHS to deliver this service. In support of child services, this data is shared with healthcare professionals involved in delivering NHS services to children:
The CHIS engages Synertec Ltd, a letter dispatch service to issue newborn blood spot result letters. Access is only for a short period of time to allow letter printing and dispatch to occur. If you have any questions regarding CHIS please speak to the practice manager or visit www.swchis.co.uk
If you have any questions regarding the practices Fair Processing Privacy notice, please
speak to a receptionist. If necessary, they will arrange for another member of the team to contact you.
We hold your records in STRICT CONFIDENCE
KEEP IT CONFIDENTIAL!!!
Updated May 2018