Prescription Line:01278 661428 Surgery:01278 662223

Patient Information

Important infomation for patients

Confidentiality

Confidentiality of patient information is paramount and maintained throughout the surgery. A leaflet entitled “Confidentiality at The Surgery” is available in Reception for your information.

NEWLY REGISTERED PATIENTS

New patient checks are no longer necessary although if you are on medication, you will be invited for a review with the doctor or nurse.

PRE-OP ASSESSMENT FORMS

These will be completed by the doctor, but may be left with reception. Please ensure they are brought to the Surgery in plenty of time.

NON-NHS EXAMINATIONS

Medical examinations for special purposes, e.g elderly drivers, pre-employment, fitness to undertake sports, fitness to travel etc. are undertaken during surgery times. A fee will be payable. A longer that usual appointment may be required. Please ask the receptionist.

TIME-KEEPING

Patients are reminded that, should they arrive more than 10 minutes after their appointment time, they will be asked either to wait until the end of Surgery or to re-arrange the appointment for another day.

DISABLED ACCESS

No difficulties should be encountered by disabled patients in using the main surgery premises, as there is easy access and assistance is always available if required. The patient’s toilet is specially adapted for use by the disabled.

MINOR SURGERY

Minor surgery (the removal of cysts, warts, etc) will be offered as appropriate by individual doctors following consultations made during normal surgery hours.

CLINICS AVAILABLE

The practice nurses provide clinics for: Diabetes, asthma, COPD, Spirometry, dopplers, INR monitoring, weight management, ear syringing and dressings, as well as travel vaccines including yellow fever.

Dr Tilsley provides a tongue tie service for babies referred to us by a health care professional.

Home visits

Requests for home visits should normally be made before 10.30a.m. For EMERGENCIES telephone the surgery at any time and make it clear that you need an URGENT visit. When requesting urgent home visits, you will usually be asked to speak to the duty doctor, allowing you to discuss the problem in more detail. Please remember that emergencies occur through-out the day and it is necessary, on occasions, for the doctor you are seeing to leave the surgery to deal with them. You will be informed by the receptionists if this happens and offered the choice of awaiting the doctor’s return or making another appointment

Telephone Consultations

The Duty Doctor and Practice Nurses will be pleased to offer advice over the telephone before and after morning surgery or before and after afternoon surgery.

Results of tests

Our staff are happy to look up the results of any test for you. We would be grateful if you would allow a week for the test results to be returned from the laboratory. To ensure confidentiality, we will ask for some form of identification. Test results will normally only be given to the patient and not anyone else. Although, in many instances, you will be contacted if the doctor needs to discuss the result with you, it is sensible to confirm the normality of the result yourself.

Patient Access

To order repeat presecriptions, book appointments or change your contact details

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